Operating a business involves making and receiving numerous phone calls. Potential consumers might call you for questions, quotes, and more as they work toward making a valuable purchase. As it happens, these conversations are filled with valuable marketing information. Recording phone calls can be helpful and crucial for recording interviews, holding records of your communication, or simply logging calls for administrative needs. While the premise of a call record is straightforward, multiple available apps often vary in user-friendliness, playback options, and additional features. This article will explore the best call-recording software for your business.
Call Recording Software – An Intro
Call recording software is a program designed to capture and save conversations conducted over telephone lines or through online platforms like Google Meet or Zoom. It records incoming and outgoing calls, documenting significant discussions, interviews, and personal and professional conversations. Call recording software may include extra features like organizing and categorizing recordings, playback functionalities, and sometimes even transcription services. It’s crucial to recognize that legal regulations bind the use of Call Recording Software. Therefore, ensure compliance with pertinent privacy laws and consent guidelines before initiating any call recording.
5 Best Call Recording Software for Business
Dig companies have used call recording technology for decades to improve customer support, facilitate employee training, address legal matters, or refine services and products. While opting for a free call recording application may seem appealing, selecting the optimal solution for your business can ensure your team maintains a transparent communication trail and facilitates seamless client follow-ups. Different call recording systems offer various features, so determining the most suitable recorder for your business can be daunting. We have compiled a list of the best call recording software that competes with your business needs:
- LiveAgent
- Cube Call Recorder
- Rev Call Recorder
- Talkdesk
- RingCentral
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1- Live Agent
LiveAgent tops our list due to its extensive because it is an ideal choice for customer service communication software. If you require comprehensive customer service communication software, this call recording software meets all the criteria. LiveAgent has been chosen as the swiftest implementation software, the top live chat solution, and a frontrunner in the industry by customers across renowned review platforms. This is specially designed for large-scale businesses, so you don’t need to use it if you just want to record phone calls. This call recording software is ideal for companies seeking assistance with customer service.
Features
- Agent Collision Detection
- Chat Button Animation
- Automatic Call Back
- Social Media Help Desk
- Customer Service Reporting
Pricing Plan
Small Business: $9/Agent (Billed Annually)
Medium Business: $29/Agent (Billed Annually)
Large Business: $49/Agent (Billed Annually)
Enterprise: $69/Agent (Billed Annually)
2- Cube Call Recorder
If you plan to make calls from your smartphone, having an app tailored to your device can be very convenient. For Android users, Cube Call Recorder is the go-to choice. It’s optimized specifically for Android devices, making it the top option. Cube allows you to record regular phone and video calls made through apps like Skype and Slack. Additionally, Cube provides the option for cloud backups of all your recordings, and you can also delete old recordings to free up storage space. Moreover, you can mark essential segments of conversations simply by shaking your phone, allowing for easy retrieval later.
Features
- Save Your Recording to Google Drive
- See Where Calls Took Place on a Map
- Auto-Removed Old Recording
- Secure Recording with a PIN
- Marking Important Parts of a Conversation
Pricing Plan
Free
3- Rev Call Recorder
Cube might be the top choice for Android users seeking a phone recorder, but what if you own an iPhone? There’s no need to fret, as there’s an app tailored for that situation called Rev Call Recorder. While Rev is primarily recognized for its speech-to-text services, it also provides an iPhone app specifically designed for call recording. This app allows you to configure it to automatically record incoming and outgoing calls, offering unlimited storage capacity. Staying true to Rev’s expertise, you can seamlessly convert your recorded calls into written transcripts, allowing you to read instead of listen to them.
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Features
- Order Transcripts
- Organize Your Call Recording
- Audio Trimmer & Cutter
- Caption Converter
- Unlimited Free Call Recording
Pricing Plan
Free
4- Talkdesk
Talkdesk surpasses a basic call recording system by offering a comprehensive solution tailored to the entire customer service team. While its call recording function stands out as a highlight, Talkdesk extends beyond mere recording capabilities. Notably, it excels in capturing video calls, seamlessly syncing video and audio for a more prosperous record. It can automatically alert pertinent individuals within your organization. For instance, if a particular keyword recurs across multiple calls, it can signal heightened usage or identify common customer issues to enable proactive resolution.
Features
- Custom Reporting with Live & Explore
- Performance Management
- Customer Experience Analytics
- Proactive Outbound Engagement
- Automated Notifications
Pricing Plan
Pricing Plan
Essentials: $85/Per User
Elevate: $115/Per User
Elite: $145/Per User
5- RingCentral
The primary purpose of recording your phone calls is to have the ability to revisit and listen to them at a later time. This underscores the primary advantage of RingCentral, a call recording system specializing in storage provision. With RingCentral, users can store up to 100,000 recordings per account for 90 days. Additionally, to extend storage beyond this timeframe, users can effortlessly upload recordings to Dropbox or Google Drive. RingCentral further offers a convenient tool called the RingCentral Archiver, empowering users to manage and arrange their recordings according to their preferences.
Features
- Unlimited Domestic Calling
- Advanced Call Monitoring and Handling
- Customizable Business Insights
- Unlimited Storage for Files
- Enhanced Business Analytic Suite
Pricing Plan
Core: $20/User
Advanced: $25/User
Ultra: $35/User
To Sum Up
Selecting the best call recording software for your business entails considering various factors such as features, pricing, and compatibility with your existing systems. Each option discussed – LiveAgent, Cube Call Recorder, Rev Call Recorder, Talkdesk, and RingCentral – offers unique benefits tailored to different business needs. Whether enhancing customer service, ensuring compliance, or streamlining communication, these software solutions provide valuable tools for recording and managing business calls effectively. Ultimately, the choice depends on your specific requirements and budgetary considerations, ensuring seamless integration and optimal functionality for your business operations.